• Returns


      • If you are not completely satisfied with the items on your order, you may return them within 90 days of delivery. Items must be returned in their original, new, unopened packaging. Products returned without their original package cannot be sold as new, so a fee may be deducted from the total refund. We do not offer exchanges. Original shipping charges, if any, are non-refundable.

        TAYLOR TOOLWORKS' RETURN POLICY IS STRICTLY ENFORCED TO ENSURE QUALITY PRODUCTS FOR ALL OF OUR CUSTOMERS. PLEASE CONTACT US IMMEDIATELY IF THERE IS A PROBLEM WITH YOUR ORDER.

        How to Return:

        Please print and fill out the Return Form. Include it with your shipment and please wrap securely. If possible, include your original order receipt as well. If the Return Form is not filled out and included in the shipment, your refund will be issued in the form of a Taylor Toolworks e-gift card.

        Most returns can be shipped using a UPS Return Label, which can be downloaded and printed online. The cost of this label is $7.95 within the contiguous US, plus tax if applicable. That fee is waived if you choose to receive your refund in the form of a Taylor Toolworks e-gift card.

        Special Policy Notifications:

        • Items returned to Taylor Toolworks without their original package cannot be sold as new, so a fee may be deducted from the total refund.
        • Packages shipping from Hawaii, Alaska, APO/FPO or outside the USA cannot use the UPS label from our website. Please see FAQs below for more information.
        • Oversized and overweight items do not qualify for the flat rate $7.95 return label. Please contact us for a custom resolution.

        • Frequently Asked Questions:

          • Can I exchange my order?
          • We currently do not offer exchanges. You will need to send the item(s) back for a refund/gift card and place a new order for the correct item(s)
          • When will I be refunded?
          • Our typical return process takes 1-2 business days once we receive the order back. Occasionally, our returns department can experience delays due to high volume or inclement weather. When this does occur, we are typically processing returns in 3-5 business days from the day of receiving the return order. Once your return shipment is processed at our facility, you will receive an automated return notification email.

            If refunding to the original form of payment, please allow 2-5 business days after the automated return notification email for the credit to post to your account. If refunding to a Taylor Toolworks Gift Card, you should receive the Gift Card email within 1-2 business days after the automated return notification email. If you return items that qualify you for a gift-with-purchase (GWP) or buy-one-get-one-free (BOGO) promotion, then you must also return the free item. If you choose to keep the free item, Taylor Toolworks will charge you for the listed value of the item when processing your return.
          • What if the item is defective?
          • The return of defective, mislabeled, or incorrect items must be authorized by a Taylor Toolworks customer service representative, and be reported within 10 days of receiving your order. Instructions, shipping labels and replacements will be handled on a case-by-case basis to ensure quality service and satisfaction.
          • Will there be a restocking fee?
          • Items returned to Taylor Toolworks without their original package cannot be sold as new, so a fee may be deducted from the total refund.
          • Can I return a Scratch & Dent product?
          • All Scratch & Dent sales are final, excluding defects or missing parts.
          • To what address do I send my return? 
          • Send all returns directly to:

            Taylor Toolworks
            Attn: Returns 1711
            Paris Rd Building 101
            Columbia, MO 65201

            We recommend insuring your package if you choose to not use our return label. Taylor Toolworks is not responsible for lost or damaged packages and we encourage you to record your tracking number before sending.
          • Do you provide return labels for returns from Alaska and Hawaii?
          • If shipping back from Alaska or Hawaii, we can provide a return label however the shipping label cost will vary from $7.95. Please contact us for a custom resolution.
          • Do you provide return labels for returns from outside the US? 
          • We are unable to provide international return mailing labels. If you are returning a package from outside the U.S., you MUST use your own return label.

            Please note: International shipments' Duties and Taxes are paid to Taylor Toolworks at the time of checkout. Taylor Toolworks will not be responsible for refunding these charges if the item is returned. In that event, you would need to contact the Customs for the country the Duties/Taxes were paid to in order to request a refund.